Frequently Asked Questions
What is your return/exchange policy?
We allow exchanges if items are returned or shipped within 30 days of delivery date. You must contact us by email to receive an RMA number before any items can be shipped back to our facility. Returns are allowed on incorrectly shipped items or on a defective item if the replacement item is out of stock. We thoroughly inspect each item upon arrival to our facility so the chance of a customer receiving defective item is slim. Exchanges are issued in the form of an e-giftcard or coupon code that will be emailed to you within 7 business days after we have received and processed the returned item(s).
Please see our returns and exchanges policy for further detailed information: Returns and Exchanges
I mailed my return awhile ago. Why haven't I received store credit yet?
Please allow up to 7 business days to receive your e-giftcard. If it has been more than 7 business days, please send us an email and include your order number in the subject line. Please note: If we receive an item that did not have an RMA associated with it, we will not issue store credit, nor a refund/exchange of any kind. We will hold the item for 3 consecutive days and it will be your responsibility to pay for shipping costs if you decide you would like the item(s) returned to you – No exceptions. Defective or incorrectly shipped items that are received by our facility and were not brought to our attention within 3 days of delivery to the customer will not be issued a refund, exchange, or store credit.
How long will it take to receive my order after it is placed?
We are open Monday-Saturday and fill shipments daily in the order they are received. Please allow up up to 48 hours for your item to be processed and shipped, and an additional 2-5 business days for it to be delivered to you depending on the speed of your local post office. We ship all of our packages via USPS Priority Mail so you will be able to track your order once shipped.
My order shows it was delivered, but I never received it. What now?
Please send us an email to firstname.lastname@example.org and include your order number/an explanation of what happened. We will have to contact the postal service to file a claim for a lost package. This can take between several days to several weeks to be resolved. We will only be able to issue store credit once the claim is resolved and deemed the package was lost.
I need to exchange an unworn item, but the tag fell off. What do I do?
All original tags must be attached to items being returned/exchanged – No exceptions. We recommend being extra careful with the tags when trying on items.
I washed my item for the first time and now it is damaged. Will you issue store credit?
Unfortunately, once the item is washed and/or worn we will not be able to issue any returns or exchanges. We recommend following the washing instructions on the label inside the item to avoid damages.
I bought a final sale item that doesn't fit, can I exchange for a different size?
All swimwear, bodysuits, accessories, intimates, cosmetics, and specially marked items are FINAL SALE so we will not be able to issue store credit or an exchange for the item. We provide as much information as possible on each product to help you select the correct size.
My order was delivered exactly 30 days ago, but I just got the chance to try on the items and realized some don't fit. Can I still do an exchange without being charged a restocking fee?
Yes! As long as the tracking shows the package is shipped today.
Do you ship internationally?
We do not offer international shipping at this time.
Do you have a physical store or is it online only?
We are online only.
If an item is out of stock, does that mean you will no longer carry it or will you be restocking?
A majority of our clothing is seasonal so it depends on the item. We are generally able to restock our accessories with minimal delay. If there is a specific item you are wondering about, or would like to be restocked, please send an email to email@example.com to request it.
Do you have a sizing chart?
We do have a generic sizing chart, but many of our items vary in size since they are from different vendors. We try to provide helpful tips for each item on our site to make sure our customers purchase the correct size and avoid the shipping fee to process an exchange. If you require exact measurements for a specific item, please contact us.
For any additional questions or clarification, please email us at firstname.lastname@example.org