Returns & Exchanges
Our Returns Process
- Send us an email to receive a Return Material Authorization (RMA) number
- Ship items back to our facility with a completed returns form, postmarked within 30 days upon receiving order
- Receive store credit in form of an e-giftcard or coupon code within 7 business days
Send us an Email to firstname.lastname@example.org with your order number and name in the subject line
If you are unhappy with your purchase, we offer exchanges/store credit if the item is returned to our facility or postmarked within 30 days of the delivery date. You must contact us and receive an RMA number before any items are returned. If we receive an returned item that did not have an RMA associated with it, we will not issue store credit, nor a refund/exchange of any kind. We will hold the item for 3 consecutive days and it will be your responsibility to pay for shipping costs if you decide you would like the item(s) returned to you – No exceptions. Store credit will be emailed to you within 7 business days upon receipt of accepted returned items. All returned merchandise must be unworn, unwashed, and still have the original tags attached. The items must be free of any deodorant marks, make-up stains, rips, etc. Any items returned to our facility, that are not Y&M Trends items, will be disposed of upon receipt.
If returning by mail, we suggest using USPS flat rate shipping which provides tracking and a quick delivery of the item. Y&M Trends will not be able to issue a store credit without proof of delivery. We are not responsible for lost, damaged, or stolen packages. You will be responsible for covering shipping costs for returned items unless the item was defective upon arrival or incorrectly shipped.
You must notify us by email within 3 days of receiving your order if you have received a defective item. If the defective item is not reported within 3 days, we will not be able to issue a credit or return label for the item - see "Damaged Items" section below for more details.
If you believe you have received an item in error, you must also contact us within 3 days of receiving the order. If we do not receive an email within those 3 days, we will not be able to send you the correct item or issue a return label for the incorrectly shipped item. For example, if your item is delivered on Monday, we must receive your email by 11:59pm (PST) on Thursday.
Any items postmarked after 30 days upon the items being delivered will not be issued a refund, nor an exchange of any kind. We will hold the item for 5 consecutive days and it will be your responsibility to pay for shipping costs if you decide you would like to the item(s) returned to you – No exceptions.
Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. A 50% restocking fee will be assessed on orders that are refused by the customer at the time of delivery. The remaining credit will be issued in the form of an e-giftcard and emailed to the customer. For items returned due to an “un-deliverable” address, the customer will be required to pay the shipping cost to re-ship the items, even if their original order qualified for free shipping. If the customer decides they no longer want the items, a 50% restocking fee will be assessed and remaining store credit will be issued within 7 business days.
Final Sale Items
All swimwear, accessories, bodysuits, cosmetics, intimates, and specially marked items are final sale. In the event of an unauthorized return, Y&M Trends, LLC. reserves the right to not provide store credit or a refund for any final sale items returned to our facility.
All items are thoroughly inspected upon arrival to our facility and triple checked before they are shipped to our customers; however, if you have received a damaged or incorrectly shipped item, please send an email to email@example.com explaining the situation along with photos of the items. We must receive the email within 3 days of the delivery date or we will not be able to process an exchange/refund for you. If you do not hear back from us within 24 hours of your email, please contact us again. We will issue you store credit in the form of an E-Gift Card or coupon code and you can repurchase the item if desired. We can also offer a refund if the replacement item is out of stock. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
If you opt for the exchange option instead of a refund, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD). We must receive a copy of the shipping receipt before we are able to refund shipping costs. Please email a copy of the receipt to firstname.lastname@example.org as soon as the package is shipped.
Mail returns to:
PO Box 2389
La Mesa, CA 91943
Store credit via E-Gift Card or coupon code for your returned item(s) will be processed once the items are received at our facility. Please allow up to 7 days to process your return. Your store credit covers the original purchase price and tax if applicable. Original shipping charges will not be credited.
Returns Reserved Rights
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Y&M Trends, LLC. reserves the right to refuse service to any customer or entity suspected of any of the above mentioned items.
If we suspect your returns are indicative of fraudulent activity, we will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the nation.